Privacy Policy

FSG Property Services is committed to protecting the User’s privacy. This privacy policy explains how FSG Property Services shall collect and use customer information as well as what the User’s access rights to the information and/or data are.

Personal identification information

FSG Property Services may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the website, complete any online form, and in connection with other activities, services, features or resources FSG Property Services makes available on the website.
Information that you provide
When a User accepts the terms and conditions of the FSG Website by using the FSG Website on an ongoing basis, FSG Property Services shall collect information from the User, including but not limited to one or more of the following fields:
  • Personal details such as name, surname, gender;
  • Contact details, such as email address and contact number;
  • Preferences with respect to the use of FSG Website.
Collecting of service-related information
The following types of information are collected in the background through the User’s use of the FSG Website:
  • System data relating to the User’s device or Internet connection, such as the User’s device’s operating system, browser or IP address;
  • Usage data regarding the User’s use of the FSG Website;
  • Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics;
  • Transactional information regarding payment transactions where applicable, such as payment receipts, from third parties processing any payment made by the User.

Security and protection of information

The User’s user and System Data are private and confidential and are treated as such. FSG Property Services takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms. However, it is possible for Internet-based communications to be intercepted or servers to be hacked. FSG Property Services will not be responsible for any damages the User or any third-party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User makes to FSG Property Services through the Internet, or that the User expressly or implicitly authorises FSG Property Services to make, or for any errors or any changes made to any transmitted information. To ensure acquaintance with and awareness of the privacy measures and policies of FSG Property Services, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.

Using and sharing of information

FSG Property Services may not use and share the User and System Data we collect from the User. FSG Property Services undertakes not to share any of the User’s User or Systems Data that are deemed of a personal or private nature. FSG Property Services retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of this Agreement will still apply until the Terms are updated or amended by the acquiring party upon notice to the User. FSG Property Services may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect our, our Users or any other relevant third parties’ rights, property or safety.

Using data for research and benchmark purposes

The User hereby provides consent for their de-identified User and System data to be used for research relating to purchases of the products. The User also consent to the use of aggregate User and System data for statistical and benchmark purposes.

Cookies policy

FSG website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A cookie is a small text file stored by the User’s browser (for instance, Internet Explorer or Chrome) on the User’s computer or mobile device. FSG Property Services uses cookies to authenticate returning customers and to prevent fraudulent use of User accounts. Cookies can be disabled in the browser settings, but if a User disables them, they will not be able to log into the FSG website or some parts of the website may not function properly.

Local storage

Local storage is a more secure way for web-applications to store large amounts of data locally in the User’s browser without affecting the web-application’s performance. FSG Property Services uses local storage to store some of the User Data to improve the application’s performance and to allow the User to use the application to some extent, whilst offline when an Internet connection is not available. When a User logs out of the FSG Website any information stored in local storage is cleared. The User can choose to disable local storage in the settings menu. Please note that disabling local storage will detrimentally affect the User’s experience with the FSG Website.

Data protection and use of information

FSG Property Services may, and the User expressly consents to, the collecting and processing of their User Data and System Data by FSG Property Services to provide any combination of services or analysis linked to FSG Property Services, ,for compliance and other risk-related purposes; to carry out statistical and other analyses to identify potential markets and trends; and develop new products and services. The User expressly consents that FSG Property Services may process and further process the User Data and System Data within FSG Property Services for the above purposes; disclose their Personal Information to any person who provides services to FSG Property Services or acts as their agent or to whom FSG Property Services has transferred or proposed to transfer any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System Data with their services providers, locally and outside the Republic of South Africa, as necessary. FSG Property Services demands that any third-party service providers to FSG Property Services agrees to their strict privacy policies if they need to access any Personal Information to carry out their services. The User acknowledges that FSG Property Services will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and FSG Property Services is required by legislation to collect certain of Personal Information from the User. The User agrees that they are providing FSG Property Services with their Personal Information voluntarily and freely. Whenever the User is of the opinion that FSG Property Services fails to comply with the Privacy Policy as set out herein, the User will contact FSG Property Services by sending a request on the “contact us” tab. FSG Property Services will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action and in any event within 7 (seven) days respond to User informing about corrective actions taken, if any.

How FSG Property Services uses collected information

FSG Property Services may collect and use Users personal information for the following purposes:
  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve the FSG Website We may use feedback you provide to improve our products and services.
  • To send periodic emails We may use the email address to respond to their inquiries, questions, and/or other requests.

How FSG Property Services protects your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the FSG Website. Sharing your personal information FSG Property Services will not sell, trade, or rent Users personal identification information to others. FSG Property Services may only share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with its business partners, trusted affiliates and advertisers for the purposes outlined above. Links to other websites Users may find advertising or other content on the FSG Website that link to the sites and services of the FSG Property Services partners, suppliers, advertisers, sponsors, licensors and other third parties. FSG Property Services does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the website, is subject to that website’s own terms and policies.